Communicate Well on the Phone
One day workshopContent
- Receiving and making calls
- Explaining the reason for your call
- Asking for information
- Making appointments
- Taking and leaving messages
- Dealing with complaints.
Methods
- Trainer presentations
- Group work
- Telephone role plays
Who should attend?
Managers and other staff who have to make telephone calls in English with customers, parent companies, subsidiaries etc.Where and when?
Workshops can be held at your company or externally at a hotel or conference facility. Dates can be arranged to suit you.contact us for more information